1. Business orders
Orders are made for business use and are not subject to consumer change-of-mind return rights. Customers cannot cancel a paid order through the storefront. Contact phoebe@ezeewholesale.com promptly if an order needs review.
2. Unavailable merchandise
Availability is confirmed after merchandise payment. Unavailable quantities may be delayed with your agreement, refunded at the unit price captured on the order, or included in a full cancellation before the first shipment. Remaining merchandise keeps its original order price.
3. Damage, shortage, or incorrect goods
Inspect each shipment promptly and report damage, shortage, incorrect goods, or a missing shipment with the order number, affected items, quantities, and supporting evidence. We may investigate, request a return, issue a refund, or document another agreed resolution. Do not return goods without instructions.
4. Refund processing
Approved refunds are sent to the original payment method. Bank and card-network posting times are outside our control. Taxes or shipping are refunded only when applicable to the approved resolution. Provider processing fees may not be recoverable by us.